Frequently Asked Questions

You'll receive immediate confirmation for your order while you're still at laureldales.com. You'll also receive an order confirmation email at the email address you provide. Save both for your records, as they include an order number that you can use to check the status of your order on the My Order page.

There are two ways you can accept or decline a pre-order date:

By telephone:

Our self-service feature will allow you to accept or cancel most pre-order items at any time. To use this feature :

1. Call us any time at +1-855-5-LAUREL(+1-855-552-8735) We're available 24 hours, 7 days a week. 
2. We will attempt to match the phone number you're calling from to an existing order.

• ○ If we match your phone number to an active order, please follow the prompts to accept or cancel your merchandise.
• ○ If we are unable to match your phone number to an active order, you will be directed to the main menu. Once there, you will be asked to input your order number.

By email:

When you email us at support@laureldales.com, we will attempt to respond within 24 hours.

Please note: Under Federal Trade Commission rules, in some cases, orders for pre-order merchandise must be canceled automatically if a response is not received by the contact date set on your notification.

You will only be charged for the merchandise once it ships and will not be charged for any cancellation.

To add items to your Cart:

• • Click the desired item you would like to purchase and select the applicable product options, such as size, color, and quantity.
• • Click “Add To Cart.”
• • A pop-up box will appear to let you know the item was added to your Cart. On the pop-up box, you have two options:
• ○ A) The “Continue Shopping” button allows you to browse other items
• ○ B) The “Checkout” button initiates the checkout process
• • If your item qualifies for a bonus "gift with purchase," the bonus item will automatically be added to your Cart, and its value reduced from the total.
• ○ If the bonus gift with purchase is not added to your cart, then it means the bonus item has been sold out and is no longer available online.

To remove items or change quantities of items in your Cart:

1. You can remove items in your Cart by clicking the “Remove” option under the item quantity.
2. To change quantities in your Cart, use the dropdown in the “Quantity” box for each item.

Order change timeframe

In order to get your orders to you as quickly as possible, we have a limited window to change or cancel orders.

• • Online shipped orders: 30 minutes to change your order
• • Same-Day Delivery: 15 minutes to change your order
• • To make changes to your order, please contact customer service any time at +1-855-5-LAUREL(+1-855-552-8735), or email us at support@laureldales.com. We're available 24 hours, 7 days a week.

If you need a price adjustment or forgot to add a promo code, please contact us here. Please note that we offer price adjustments only within 14 days of your order being shipped.

*Because we may begin processing your laureldales.com order immediately, it may not be possible to modify existing orders even within 30 minutes of placement.

How can I cancel my order?

Online orders can be canceled within 30 minutes of placing the order. However, if you have chosen Same-Day Delivery, you only have 15 minutes to cancel your order.

Please contact customer service any time at +1-855-5-LAUREL(+1-855-552-8735), or email us at support@laureldales.com. We're available 24 hours, 7 days a week, but our automated phone system will allow you to cancel an order at any time as long as you are calling within an hour of placing your order. To utilize this feature, please follow the steps below:

• • Call +1-855-5-LAUREL(+1-855-552-8735), or email us at support@laureldales.com. We're available 24 hours, 7 days a week.
• • We will attempt to match your phone number to an active order. If matched successfully, you can press 1 and follow the prompts to cancel your order
• • If we are unable to locate your order history, you will automatically be provided with our main menu options.
• ○ From the main menu, you can select #2, then #1. At this point, you will be prompted to enter your order number or phone number.
• ○ Enter your order number or the phone number entered when placing your order followed by the pound (#) key
• ○ Follow the prompts to cancel your order. You will receive notification within the automated system to confirm that your order has been canceled successfully and a confirmation email shortly there after
• • Please note that your laureldales.com order may begin processing immediately after being submitted; it may not be possible to modify or cancel existing orders even within an hour of placement

To cancel an order outside the change window:

(30 min for online or Same-Day Delivery)

• • You may still contact Customer Service. If your order has shipped via UPS, we will be more than happy to request to have your order returned to our fulfillment center. Please note: there is no guarantee we will be able to reroute your order
• • If your order has been shipped via the United States Post Office we are unable to make any changes

If your order is unable to be re-routed, you may receive credit by:

• • Refusing the delivery at the time of delivery (this will return all merchandise inside the parcel)
• • Using the return label enclosed in your package

Please visit our Returns page for complete instructions on the different ways to make a return.

We apologize for any inconvenience you may have experienced when entering your credit card information on our website.

When placing an online order using your credit card, please ensure that you do the following:

1. Select the correct card type from the drop-down on the “Payment & Billing” page.
2. Enter the account number as it appears on your card, without any spaces or dashes.
3. Enter all required fields on the order form, including telephone number and email address.

If this does not rectify the problem, please contact customer service any time at +1-855-5-LAUREL(+1-855-552-8735), or email us at support@laureldales.com. We're available 24 hours, 7 days a week, or view alternate payment options.

Certain items may be restricted from ordering large quantities on laureldales.com.  Policy limits purchases to no more than six (6) units of any single item to a single customer in:

• • Beauty
• • Fragrance
• • Men's cologne
• • Men's grooming

If you are experiencing issues placing an order for large quantities, please contact Customer Service.

If you are a corporate client requiring assistance with office gift-giving, please contact Laureldale's Corporate Services.

Our Corporate Service executives make office gift-giving simple and easy. Whether it be for holidays, company-wide recognition, or for that perfect gift for an outstanding client, our experts will offer suggestions, arrange for gift-wrapping and coordinate shipment or delivery of your selections. And, it's absolutely FREE!

Corporate occasions

You can count on Laureldale's Corporate Services to be your source for:

• • Business gifts
• • Recognition/Achievement Awards
• • Thank You gifts
• • Retirement gifts
• • Anniversary Commemoratives
• • Performance Motivation Programs
• • Diplomatic Gifts and Presentations

We offer comprehensive assistance. Our professional team will oversee your project from selection of appropriate merchandise to gift wrap and delivery. Rely on our experienced staff for knowledgeable assistance by phone or fax, in your office, or on our store.

Corporate clients benefits

Corporate Service customers with Laureldale's corporate accounts will receive discounts on selected corporate merchandise. If you're a Laureldale’s corporate client, you'll be entitled to these additional privileges:

• • 10% discount on purchases of $1500 to $4999, and 15% on amounts of $5000 or above
• • 10% discount on single-transaction purchases of $1500 or more on electronic gift cards

Free up your busy calendar

To contact Corporate Services please contact customer service any time at +1-855-5-LAUREL(+1-855-552-8735), or email us at support@laureldales.com. We're available 24 hours, 7 days a week.

Request a Laureldale's personal shopper to help you select or locate items.

What do personal shoppers do?

Quite simply, our personal shoppers save you time. They'll pre-shop the store for you, then present an array of items for your review in a private setting at our store. However you choose to shop, our consultants are here for your convenience, to make your life a little less hectic.

• • They'll assist you in selecting the perfect gift for any occasion and any recipient - providing you the gift of time.
• • They'll shop the full store, from clothing to home and much more to insure they address all your needs - whether it's for yourself or something for your family or friends.
• • They'll identify your style preferences and select items tailored to your personal taste.
• • They'll suggest the most appropriate merchandise for any occasion, and will keep you abreast of the latest trends, events and, of course, what's on sale.
• • They'll coordinate everything from alterations to gift wrapping, and they'll organize the delivery or shipment of your purchases.
• • They'll work with your schedule and budget.

Special date reminders

Let's face it, you've probably forgotten special events that are supposed to be forever imprinted on your inner-calendar. At Laureldale's, our personal shoppers will keep a register of important dates in your life and give you a reminder call as important birthdays, anniversaries or upcoming occasions approach.

No obligation at any time

Laureldale's personal shoppers will never put any pressure on you to purchase any of the items they suggest. They're just there to make your shopping experience easier. This complimentary service is available every time you shop. Click here to view a list of At Your Service personal shoppers.

We accept the following payment options at checkout:

• • Laureldale's Gift Card
• • American Express
• • Visa
• • Mastercard
• • Discover
• • PayPal
• • Amazon Pay
• • Apple Pay
• • Bitcoin
• • Bitcoin Cash
• • PayPal
• • DAI
• • Diners Club
• • Dogecoin
• • Ethereum
• • Facebook Pay
• • Google Pay
• • Litecoin
• • Shop Pay
• • USDC
• • Venmo

When using a gift card, please enter it before the use of your credit card. Otherwise, your credit card will be charged the full amount of your purchase.

We do not accept the following payment options:

• • Checks
• • Money Orders
• • Google Checkout
• • C.O.D. (Cash on Delivery)

Additional Information

• • Applicable sales tax will be applied to your online purchase when you are shipping to a state that requires it.
• ○ For orders being shipped to Alabama: Laureldale's collects the simplified sellers' use tax on transactions delivered in Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue.
• You can make shopping more convenient when you create an online account at laureldales.com by securely saving your credit card and other billing information to use during checkout.

To cancel your online order that has not been processed:

• • If you are signed in to your profile , click on the “My Order Status & History” link in the page footer.
• • Click on the “Order Details” link of the order you wish to cancel.
• • If you are a guest user, please click on “My Order Status & History” to utilize the “LOOK UP BY ORDER NUMBER” feature.
• • Click the “cancel order” link located under the payment information section on the “Order Details” page.
• • The cancel confirmation will appear.
• • Select “yes” to confirm that you are canceling the order.
• • You will receive email verification that your order has been canceled.
• • You may also cancel an order within 30 minutes of placement via our automated system:
• ○ Please call +1-855-5-LAUREL(+1-855-552-8735), or email us at support@laureldales.com. We're available 24 hours, 7 days a week. Our self-service feature allows you to cancel an order if you call within 30 minutes of placing it.*
• ○ We will attempt to match your phone number to an active order. If matched successfully, you can press 1 and follow the prompts to cancel your order.
• ○ If we are unable to locate your order history, you will automatically be provided with our main menu options.
• ○ You will be asked to enter your order number or the phone number associated with the order.
• ○ Follow the prompts to cancel your order. The self-service feature will confirm when your order has been canceled, and we will also send a confirmation email shortly thereafter.
• ○ *Because we may begin processing your laureldales.com order immediately, it may not be possible to modify or cancel existing orders even within 30 minutes of placement.
• • To cancel an order more than 30 minutes after it has been placed:
• ○ You may still contact Customer Service anytime at +1-855-5-LAUREL(+1-855-552-8735), or email us at support@laureldales.com. We're available 24 hours, 7 days a week.. If your order has shipped via UPS/FedEx, we can request that your order be returned to our fulfillment center. Please note there is no guarantee we will be able to reroute your order.
• ○ If your order has been shipped via USPS, we will not be able to make any changes.
• • If your order is unable to be rerouted, you may receive credit by:
• ○ Returning the package by using the enclosed return label.
• ○ Refusing the delivery at the time of delivery (this will return all merchandise inside the parcel).
• • If you are unable to cancel your order, and you wish to return your package, please visit our Returns page for complete instructions on the different ways to make a return.

Your laureldales.com order may be delayed or canceled if:

• • The address and telephone number you provided for your credit card account do not match what your bank has on file.
• • You are shipping your order to an address other than your billing address.

If either of these conditions applies to your order, you may be contacted by Laureldale's Customer Service for additional verification. If they are unable to reach you, your order may be canceled.

Our knowledgeable customer service representatives would be happy to help you place an order, answer your questions, and address any concerns! To receive help, please contact customer service any time at +1-855-5-LAUREL(+1-855-552-8735), or email us at support@laureldales.com. We're available 24 hours, 7 days a week.

We apologize for the inconvenience if an item arrived damaged or defective. Please contact us anytime at +1-855-5-LAUREL(+1-855-552-8735), or email us at support@laureldales.com. We're available 24 hours, 7 days a week to provide additional information so that we can further assist you.

What you are seeing is an authorization hold, not a charge. When you make a purchase, an authorization hold is placed on your card to secure the funds. Your account is charged only if and when the merchandise ships.

If your order is canceled or did not go through, the hold will fall off your card. This usually occurs within 72 hours. However, your bank or credit card company ultimately determines when your funds will become available.

Checkout Help

Please follow these instructions for help with checkout:

• • Click on “My Cart” located at the top right of your browser.
• • Verify that your order is correct.
• • Enter any promo code that you may have. Don't have a promo code? Sign up for emails on sale events and special offers.
• • Verify your total.
• • Sign in to your account or continue as a guest.
• • Enter your shipping information.
• • Enter your billing information.
• • Choose your payment method.
• • Confirm your order.

What is Verified by Visa?

Laureldale's participates in Verified by Visa to better protect your online shopping experience. Verified by Visa is a program offered by Visa to cardholders in order to help prevent unauthorized use of Visa cards online.

If you, or your bank, are enrolled with Verified by Visa, you might be asked to answer a security question to confirm your identity before you can complete your purchase with your Visa card. If you have further questions about Verified by Visa, please contact your bank for more information.

What is MasterCard SecureCode?

Laureldale's participates in MasterCard SecureCode to better protect your online shopping experience. MasterCard SecureCode is a program offered by MasterCard to cardholders in order to help prevent unauthorized use of MasterCards online.

If you, or your bank, are enrolled with MasterCard SecureCode, you might be asked to answer a security question to confirm your identity before you can complete your purchase with your MasterCard. If you have further questions about MasterCard SecureCode, please contact your bank for more information.

Authorization holds occur when a purchase is made online or by phone. An authorization hold for the entire amount of the order is placed on your credit card when the order is confirmed.  Once the merchandise ships, your credit card will be charged and the hold is removed.

If you're using a debit card to make your purchase, we will request authorization from your bank for the transaction amount immediately after you click "submit".  Your bank will place a hold on these funds in anticipation of receiving the actual withdrawal from your deposit account.  We do not process the actual charge to your debit card until your order is shipped; however, we will request another authorization from your bank to verify that the funds remain available if there is a delay from your order date to our shipping date.

In the event that your order is canceled, you may contact your bank to request an immediate release of any holds on your deposit account.  If your bank is unable to assist you, please email:support@laureldales.com and provide the following:

• • Name
• • Order number
• • Date of purchase
• • Transaction amount
• • Issuing bank name and the fax number or email address

The exact time frame for removal is determined by the card's issuing bank.

Please contact Laureldale's Customer Service at +1-855-5-LAUREL(+1-855-552-8735), or email us at support@laureldales.com to discuss your merchandise and your warranty. We're available 24 hours, 7 days a week.

Order change timeframe

In order to get your orders to you as quickly as possible, we have a limited window to change or cancel orders.

• • Online shipped orders: 30 minutes to change or cancel your order
• • Same-Day Delivery: 15 minutes to change or cancel your order

Changing your order

After your order has been submitted, you have 30 minutes to change certain information:

• • Shipping information such as name, address, or phone number
• • Item color or size
• • Adding or removing items

The following information cannot be changed once an order has been placed:

• • Payment method
• • Billing Information such as name, address, or phone number

To request changes to your order, you must contact Customer Service. Your method of payment may need to be re-authorized if changes are made to your order, so please have it available

Canceling an order online

Whether you're signed in using your Laureldale’s account or you checked out as a guest, you have 30 minutes to cancel your order online from the time it was submitted.

• • Select the Order Details link of the order you wish to cancel
• • Select the Cancel Order link on the Order Details page
• • Once the cancel confirmation appears, select Yes to confirm that you are canceling the order
• • You'll receive an email confirmation that your order has been canceled

• • Visit Laureldale's Purchase History to utilize the lookup feature using your order
• • Select the Cancel Order link on the Order Details page
• • Once the cancel confirmation appears, select Yes to confirm that you are canceling the order
• • You'll receive an email confirmation that your order has been canceled

Inability to cancel an order

• • Contact the carrier (UPS or USPS) once it ships and ask if your order can be returned to us (there is no guarantee that it can be rerouted)
• • Refuse the package at the time of delivery to have your order returned to us and we’ll process a refund within 10 days of receipt
• • Return your purchase by mail –for more info on returns, here’s our Return Policy.

Visit this link for easy returns online

Merchandise should be exchanged:

• • New and unused.
• • With Laureldale's l-tags and designer garment tags still attached.
• • With any accompanying materials that were included in the original, such as:
• • Belts and other accessories.
• • Designer packaging, including:
• • Authenticity cards.
• • Dust bags.
• • Leather tags.

Merchandise may not be accepted and your credit may be forfeited if tags are missing or garments are damaged, soiled or altered. If merchandise is not accepted, it may be redelivered to you.

Merchandise purchased on laureldales.com can be exchanged within 14 days of shipment by using our online return tool for a credit and then placing a new online order or by calling our customer service center at +1-855-5-LAUREL(+1-855-552-8735), or email us at support@laureldales.com. We're available 24 hours, 7 days a week.

Please note:

• • If your item to be exchanged was received as a gift , we will mail you a gift card after Laureldale's receives your return.

To make your exchange:

Mail your packing slip/invoice with the bar code attached along with the item to be exchanged. Our Sales Associate will scan the bar code on your packing slip/invoice and complete the exchange.

Don't have your packing slip/invoice?

• • No receipt? We will attempt to locate your purchase using your Laureldale's card. If you do not have a receipt and did not use your Laureldale's card, you will receive the lowest selling price in the last 180 days. For exchanges without a receipt, we may require you to provide your name and address, unless we have it on file. We may use your name and address for our security and marketing purposes. Please be assured that any information you provide will be handled in accordance with our customer privacy policy. Our Notice of Privacy Practices is available here.
• • Residents of the state of California can see additional privacy rights information here.
• • Some departments, such as dresses, have special return and exchange policies.

You can initiate your free* return and print your return label online! Just follow the steps below:

1. Sign in to your profile and click on the “My Order Status & History” link on the left hand side of the page OR if you are a guest, you may look up your order with your order number.
2. Click on the “Order Details” link of the order you wish to return.
3. Select item(s), quantity, reason for return, and refund method if applicable.
4. Verify email address.
5. Click “Continue.”
6. Verify and submit your return.
7. Print out the confirmation page and shipping label.
8. Include the confirmation in the package.
9. Affix the shipping label on the package (each label can only be used for one return).
10. Drop off the return at any UPS pick up location.

*Free returns every day on laureldales.com. Offer excludes gift cards, furniture, mattresses, mirrors, lamps, wall art and Michael Aram 25th Anniversary Sculptures. Only valid when shipping within the U.S. No adjustments to prior purchases.

No. We will not exchange items that have been:

• • Worn.
• • Washed.
• • Damaged.
• • Used.
• • Altered.
• • Returned without attached Laureldale's l-tags, designer tags and/or any accompanying materials that were originally included.

All exchanges are subject to evaluation by Laureldale's. Please see tips below for keeping your items in exchangeable condition.

Shoes

• • Shoes scuff very easily on any hard surface so be sure to try on shoes on carpet. Shoe boxes are also an important part of the product presentation and must be returned undamaged.

Swimwear and lingerie

• • Please try on swim and lingerie over underwear for sanitary reasons. Do not remove any protective slips.

Dresses

• • Certain dresses will be delivered with a Laureldale's l-tag attached. Once the l-tag is removed, merchandise cannot be exchanged. To determine whether a dress will be tagged, go to the product page and review the details tab below the image. If an item is going to be tagged, we will alert you there.

Gifts purchased online can be returned through mail at any time after purchase.

Returning by Mail

Follow these simple:

1. Look up your order and select the "Yes" button next to the "Is this order a gift?"
2. Enter your zip code and click the "Find My Order" button.
3. Click the "Return Items" button, fill out the form, then verify and submit your return.
4. Print out the confirmation page and shipping return label(s).
5. Include the confirmation page inside the package along with the invoice or gift receipt. Affix the shipping label to the outside of the box (each label can be used for one return only).
6. Take the package to any UPS drop-off location.

Please note: Gifts returned by mail without an invoice or gift receipt cannot be processed and will be returned to sender.

You can find specific return instructions on your shipment invoice.

If you’re unable to locate the return instructions, call Customer Service at +1-855-5-LAUREL(+1-855-552-8735), or email us at support@laureldales.com. We're available 24 hours, 7 days a week.

Shipping fees are determined by the merchandise total of your order.

United States shipping (includes military addresses & U.S. territories)*

* Orders shipping to P.O. boxes, military addresses & U.S. territories can only be shipped via Standard Shipping.

The minimum purchase amount does not include gift wrap charges or sales tax.

Exclusions to Free Standard Shipping.

Free standard shipping for Loyallists online. Free standard shipping for all other customers on purchases of $150.00 or more. No adjustments to prior purchases. Offer excludes Gift Cards, Furniture, and Mattresses. Offer valid online only. Not valid in Laureldale's stores or Laureldale's The Outlet stores. Valid only when shipping within the United States.

For information about Same-Day Delivery, please Click Here.

Shipping Surcharges

Based on their size and/or weight, certain items may incur a shipping surcharge. Shipping surcharges are shown on product pages before you place an item in your “Cart” and will be added to the total shipping cost for your order.

WE LOVE YOUR LOOK (BUT WE WON'T HOLD YOU TO IT).

Bought it but don't love it? That's OK. We've all been there.

You'll have 14 days to return most Laureldale's purchases for a refund, as long as your purchase is still in saleable condition. The Final Offer items must be returned within 30 days of the purchase date. Some departments, such as Designer Apparel dresses, have special return policies, which are linked here . While we cannot accommodate every return, we value you and will always be reasonable. We ask that you do the same.

Remember - we offer free returns every day on online orders. Our hassle-free return policy is part of our commitment to taking care of you every step of the way.

More than anything, we want you to love our style as much as we love yours.

No receipt? We will issue a merchandise credit. Without proof of purchase, you will receive the lowest selling price in the last 180 days. For returns without a receipt, we may require you to provide your name and address, unless we have it on file. We may use your name and address for our security and marketing purposes. Please be assured that any information you provide will be handled in accordance with our customer privacy policy. Our Notice of Privacy Practices is available on laureldales.com

Some special order fees are non-refundable. Please contact our customer service for more details at +1-855-5-LAUREL(+1-855-552-8735), or email us at support@laureldales.com. We're available 24 hours, 7 days a week.

A Word About Promotional Gift Cards: If you return an item which contributed to your receiving a Promotional Gift Card and as a result fall below the qualifying earning threshold, your Promotional Gift Card value and/or return value will be reduced in an amount equal to the corresponding value of the Promotional Gift Card.

Most laureldales.com items can be returned by mail, with original proof of purchase.

For information about items with return restrictions, Click Here.

Returning/Exchanging an Item

Please fill out the Merchandise Return Form on the back of your invoice and include the reason for the return. Send the package via UPS or insured U.S. Postal Service to the address indicated on your packing slip. Shipping and handling charges are not refundable.

Once we receive your return, credit will be issued in 1 business day. Depending on your bank's processing time, it may take a few more days to reflect on your account.

When jewelry and watches are returned, the item undergoes an inspection process that lasts up to 14 business days. Credit will be issued after the inspection has occurred.

If you are exchanging, we will process your exchange within 4 business days of receipt. You will not be charged shipping on the exchange. If the requested exchange item is not available, you will receive credit to the original form of payment. Merchandise credits will be issued for gifts. If you paid with a gift card, the debited amount will be returned in the form of a new gift card.

Highlighted items have additional restrictions as listed.

Yes, laureldales.com offers U.S. Priority Mail service to APO/FPO U.S. military addresses. Due to military handling times, we cannot estimate arrival times for APO/FPO addresses.

Here is the proper way to enter a military address:

• • In the City field, enter APO (Army Post Office) or FPO (Fleet Post Office).
• • In the State field:
• • Use "AE" for mail going to Europe, the Middle East, Africa, or portions of Canada.
• • Use "AP" for the Pacific.
• • Use "AA" for the Americas and portions of Canada
• • Enter the ZIP Code.

Beauty Items with Restrictions on Air Shipping

Restricted items include aerosols, pressurized spray cans and alcohol-based products (hairspray, nail polish, nail polish remover, shaving cream, etc.). Due to air transport restrictions and regulations, these items are required by the U.S. Department of Transportation to be shipped by Standard Ground Shipping only. These restricted items are not eligible for Premium or Overnight Shipping.

The charts below indicate when you can expect to receive your order depending on the delivery option you have chosen.

Standard Delivery

Expedited Shipping/Rush Delivery

Please note: We are unable to provide expedited shipping to P.O. Boxes, Military Addresses, and U.S. Territories.

Premium Delivery

Upgrade your shipping from Standard to Premium for an additional $12. Orders placed before 5:00 pm ET for in-stock merchandise are processed the following business day.

Express Delivery

Upgrade your shipping from Standard to Express for an additional $20. Orders placed before 5:00pm ET for in-stock merchandise are processed the following business day.

Same-Day Delivery

Orders must be placed by 12:00 pm local time, Monday-Sunday. Orders placed after the cutoff time will arrive the next day.

Beauty Items with Restrictions on Air Shipping

Restricted items include aerosols, pressurized spray cans and alcohol-based products (hairspray, nail polish, nail polish remover, shaving cream, etc.). Due to air transport restrictions and regulations, these items are required by the U.S. Department of Transportation to be shipped by Standard Ground Shipping only. These restricted items are not eligible for Premium or Overnight Shipping.

Here's how it works:

1. Search for items that are Same Day Delivery eligible using the Shipping and Pickup filter on the left side of the web page
2. Add products to yourCart
3. In checkout, select Same Day Delivery as your delivery option
4. You'll receive an order confirmation email
5. Check delivery status in your order history in your account for real-time updates

How do I qualify for Same Day Delivery?

Items available for same day delivery will be marked on the product page and visible in checkout. You can set your zip code to confirm eligibility.

Same Day Delivery is not available for all zip codes. Additionally, Gift wrap and gift messaging are excluded from Same Day Delivery. Item availability and pricing are not guaranteed.

We're sorry, but we're unable to provide Same Day Delivery to:

• PO Boxes
• APO/FPO addresses
• U.S. territories

When will my order be delivered?

Orders placed Mon-Sun by 12PM local time are eligible for Same Day Delivery. Orders placed after this deadline are eligible for Next Day Delivery. Most Same Day Delivery orders are delivered between 2PM-5PM local time. Most Next Day Delivery orders will also be delivered between 2-5PM local time.

What are the shipping fees for Same Day Delivery?

Please Click Here for same day delivery fee chart.

Shipping fees are not refundable for preference returns, refusing delivery upon arrival, or if you're unable to accept the order at time of delivery.

The receipt included in your package may not indicate the fee for Same Day Delivery. Please refer to your Order Confirmation email for an accurate breakdown of your order total.

> For additional shipping information, click here.

Am I required to be present for my delivery?

Orders over $500 require a signature when the delivery arrives. Orders under $500 don't require a signature and will be left at the delivery address.

What should I do if I'm running late or won't be home in time for my delivery?

If you are unavailable to accept the delivery, a Laureldale’s specialist will contact you to facilitate a refund or reschedule your delivery.

How do I reschedule my delivery time?

You're not able to reschedule your delivery. In the event that you want to change and place a reorder you can contact Customer Service at +1-855-5-LAUREL(+1-855-552-8735) or email us at support@laureldales.com We’re available 24 hours, 7 days a week.

How do I change or cancel my Same Day Delivery?

You have 15 minutes to change or cancel your Same Day Delivery order after you have placed it. For more details, click Here.

How do I return an order delivered by Same Day Delivery?

You can return Same Day Delivery orders by mail. For more return information, click here.

What is DoorDash®?

Laureldale's partners with DoorDash® to offer you same-day delivery on your purchases. The service is powered by Drive, DoorDash's white-label fulfillment platform, to support fast, local delivery from Laureldale's site and mobile app.

Once your order is confirmed, Laureldale's uses DoorDash's Drive platform to arrange for pickup and delivery of your order between 2:00 PM - 5:00 PM (local time). View updates on your Laureldale's delivery powered by DoorDash®.

At this time, orders cannot be tracked using the DoorDash app.

We are pleased to provide a several options to get your order today. Please see below for details.

Same Day Delivery

Place your order by noon on Sunday or 1PM Monday–Saturday and it'll be delivered to you the same day for the cost of standard shipping plus a $20 fee (Loyallists just pay the $20 fee!). For more information on same day delivery, click here.

To check the estimated arrival date of your order, please callCustomer Service at +1-855-5-LAUREL(+1-855-552-8735) or email us at support@laureldales.com We’re available 24 hours, 7 days a week.

Please note: It may take up to 10 days for your merchandise to become available before a delivery date is scheduled.

Your delivery estimate is based on your purchase date and your choice of shipping method. Please see the table below:

Standard Shipping Times

• Your order number.
• The email address/phone number associated with the order.

We are pleased to provide a choice of expedited delivery options. Please see the charts below for details.

• Premium delivery: Add $12 to Standard Shipping costs
• ShopRunner FREE 2-day: Free for ShopRunner members

• Add $20 to Standard Shipping costs

Please Note:

• • We are unable to provide expedited delivery to P.O. Boxes, military addresses and U.S. territories.
• • For in-stock merchandise, orders placed by 5:00PM ET are processed the following business day.
• • For in-stock merchandise, orders placed after 5:00PM ET will be processed within two business days.
• • Some shipments to and from certain locations, including Alaska and Hawaii, may require additional transit time. If applicable, this information can be found on the product page.

Beauty Items with Restrictions on Air Shipping

Restricted items include aerosols, pressurized spray cans and alcohol-based products (hairspray, nail polish, nail polish remover, shaving cream, etc.). Due to air transport restrictions and regulations, these items are required by the U.S. Department of Transportation to be shipped by Standard Ground Shipping only. These restricted items are not eligible for Premium or Overnight Shipping.

To learn more about Laureldale's shipping policy, please select a category below:

General Shipping Information

Shipping Options and Times

Shipping Fees 

The shipping policy information in the above links pertains only to customers in the United States. If you would like to ship to an address outside the United States, please view our International Shipping information here.

It's easy! If you see that your shipment has been transferred to your local Post Office for delivery, follow these simple steps to track your package:

Transferred by UPS

1. Copy your Tracking Number from your confirmation email.
2. Visit the USPS tracking page .
3. Enter the Tracking Number into the search box.
4. After inputting your Tracking Number, click "Track."
5. The USPS tracking site will provide the latest status for your package and/or delivery confirmation.

Certain items cannot be shipped to some locations

The following products cannot be shipped internationally or to U.S. territories or military (APO/FPO) addresses:

• • CHANEL
• • Coach
• • Certain other brands
• • If the product cannot be shipped to one of the aforementioned locations, it will be clearly noted on the product page

Step 1:

You have just placed your order and have received your order confirmation email. If you need to make any changes to your order, click here within the hour you placed your order to find out how.

Step 2:

Now it's our turn.  We'll locate your merchandise and prepare it for shipping.  Depending on which of our warehouses we locate the merchandise, there's a chance you'll receive your order in multiple boxes.  Please review your confirmation email for the expected ship date of each item and click here for more information on expected delivery timeframes.

Step 3:

As your merchandise leaves our warehouse, we'll charge the form of payment that you used when placing your order and will send a shipment confirmation .  You can use this email to obtain the tracking numbers related to your shipment.

Step 4:

Since we know that you will be looking forward to your delivery, you can check your order status online at any time.

Step 5:

Now for the exciting part-- Within no time, your merchandise will be delivered!

At Laureldale's, we're not happy until you're happy. So we will accept for exchange or return any merchandise that does not completely satisfy you. Please click here for details on our easy returns.

When you should expect to hear from us?

When you order with laureldales.com, we'll send you multiple emails to keep you updated on your order status.

• You'll receive an order confirmation email at the email address you provided. Save it for your records, as this will include an order number that you can use to check the status of your order.
• You'll receive a confirmation email after each shipment leaves our warehouse with shipment details and your tracking number. Please note that your order may ship within separate boxes and might be delivered on different dates. Each shipping confirmation will provide information on merchandise that has already or has yet to be shipped.

We'll send you a detailed email if your merchandise becomes temporarily back-ordered with the manufacturer. This email will provide a new expected ship date and instructions on how to accept or decline the back-ordered merchandise. Please note that the Federal Trade Commission rule requires that you contact us within 30 days of the original ship date to avoid cancellation.

In stock merchandise

• Is usually processed and shipped from our warehouse within 2 business days if you choose Standard Shipping
• Is processed and shipped the next business day if you choose Premium or Express Shipping and order by 5pm ET

Backorders

• If an item is out of stock we will give you an expected shipping date at checkout or via a subsequent email

Vendor direct shipments

• If an item is shipping directly from a vendor we will inform you of this at checkout and provide an expected shipping date

If you placed your order using your laureldales.com account:

• • Sign in if you have not already done so.
• • Go to Order Status .
• • Your order history including any current orders will be displayed.
• • Click on the order you wish to view and get instant information on its status.
• • A tracking number will be displayed if your order has shipped.
• • Click on the underlined tracking number to go directly to the carrier's website and track your order.

If you do not have an account with laureldales.com:

• • Go to Order Status .
• • Enter your order number, which can be found in your confirmation email.
• • Enter your email address or phone number and get instant information on the status of your order.
• • A tracking number will be displayed if your order has shipped.
• • Click on the underlined tracking number to go directly to the carrier's website and track your order.

Please note:

• • Although a tracking number will display once the shipment leaves our warehouse, it may take up to 24 hours for the UPS, FedEx or USPS site to post details about your shipment.
• • Typically, the USPS site shows only an initial scan and a delivery confirmation notice when the package is delivered.

To track an international order, click here.

Have an issue with your delivery? Please let us know, within 14 days of the delivery date represented in your tracking information, if you did not receive your merchandise, if you received the wrong merchandise or if you are missing merchandise. If you do not report this within 14 days, we will not be able to issue you a refund.

The Designs on Giving Club is the Laureldale's rewards program, giving you rewards, fashion access, exclusive services and amazing experiences. Designs on Giving Club Members also earn points that add up to Laureldale's Notes that can be redeemed toward charitable giving, and purchases of qualifying items online at laureldales.com.

Designs on Giving membership in The Designs on Giving Club is available to anyone who is eighteen (18) years old and provides valid and accurate personal information when joining.

Corporations, groups and associations are not eligible to participate in The Designs on Giving Club.

Yes. Joining The Designs on Giving Club is free.

You can join online. Click here to join online.

When joining The Designs on Giving Club, you will only be asked for first and last name, mobile phone number, email address, date of birth, and the charity you want to support.

If you need help joining The Designs on Giving Club, please call us any time at +1-855-5-LAUREL(+1-855-552-8735) or email us at support@laureldales.com We’re available 24 hours, 7 days a week.

We take steps to help protect the confidentiality and security of personal information you share with us. Please see the Laureldale's Privacy Policy for more details.

Yes, your mobile phone number is your Designs on Giving Club Member number and must be provided at Checkout in order to earn points on qualifying purchases. Because we use your mobile number and email address to identify you as a Conscious Consumer and to notify you of your Designs on Giving Club benefits, you must make sure that both are up to date at all times. We also may send you a text message at the mobile number you provide to verify the number.

When you join The Designs on Giving Club and give us your email, you are opting in to receiving marketing communications from us. You may change your marketing communication preferences online at any time in your Laureldales.com account. You can also unsubscribe by clicking on the "unsubscribe" link found at the bottom of our marketing emails. If you opt out of marketing communications, you will continue to receive service messages from us about The Designs on Giving Club. Please see the Laureldale's Privacy Policy for more details.

Verifying your mobile number requires the receipt of and a response to a text message to the mobile number you provided at the time you joined The Designs on Giving Club. If this verification process is not complete, you may not be able to receive your Laureldale's Notes.

We need to know that you are a Designs on Giving Club Member when you make a purchase to award your points or apply your Laureldale's Notes. If you are not using your Laureldale's card for the purchase, you must self-identify at Checkout. Generally, your mobile number is your Designs on Giving Club Membership number. If you are not sure, call us any time at +1-855-5-LAUREL(+1-855-552-8735) or email us at support@laureldales.com We’re available 24 hours, 7 days a week.

You may change your marketing email preferences at any time by clicking on the unsubscribe link found at the bottom of our marketing emails or signing in to your account through laureldales.com. You will, however, continue to receive service messages from us about The Designs on Giving Club, including messages about your Designs on Giving Club benefits, rewards and status. Please see the Laureldale's Privacy Policy.

We understand that sometimes we just get too many emails. Opting out of marketing emails will not affect your ability to earn rewards or benefits. Because Designs on Giving Club marketing communications are generally sent via email, if you opt out, you may miss notifications of your rewards balances, special promotions such as First to Shop opportunities, Card Member Early Access to Anniversary Sale, Spend and Get promotions, exclusive credit offers and other time-sensitive Designs on Giving Club opportunities.

If you do opt out, regular mail via USPS will be the only other way in which you may receive these types of communications.

You may change your marketing email preferences at any time by signing in to your account through laureldales.com. Please see the Laureldale's Privacy Policy.

Rewards come in the form of points and Laureldale's Notes. All Members will earn 1 point per $1 net spend on qualifying items that will convert to a Laureldale's Note when you earn a certain number of points. Certain Laureldale's card member will receive extra points per $1 net spend on qualifying items depending on their Designs on Giving Club status and the type of card they have. For more information on how points are calculated, click here.

Benefits include services and access to special events. Eligibility for these services and events may depend on your Designs on Giving Club status and Designs on Giving Club membership category. For example, Pragmatic Idealist and Model Philanthropist Conscious Consumers are eligible for Laureldale's to You (In-Home Stylist), but Conscious Consumer and Dedicated Partner are not.  Availability of the events may depend on item quantity and seating availability. Other events may have limited seating. Other restrictions may apply.

There are some restrictions about how you can use your benefits and rewards. For example, you cannot use a Personal Double Points Day on the same day as a promotion where you can earn extra points per dollar.

You can get information about your Designs on Giving Club account, rewards and benefits in the following ways:

• • Sign in to your Designs on Giving Club account at laureldales.com.
• • Download the Laureldale's app when available.
• • Call us any time at +1-855-5-LAUREL(+1-855-552-8735) or email us at support@laureldales.com We’re available 24 hours, 7 days a week.

Also, once a month, we'll send you an email with your points balance, available Laureldale's Notes and the number of points needed to earn your next Laureldale's Note.

• • Sign in to your Designs on Giving Club account at laureldales.com.
• • Call us any time at +1-855-5-LAUREL(+1-855-552-8735) or email us at support@laureldales.com We’re available 24 hours, 7 days a week.

Start shopping and just tell us that you're a Designs on Giving Club Member each time you make a purchase. For more details on how to self-identify as a Designs on Giving Club Member on laureldales.com, click here.

Certain products and services do not qualify as spend that would entitle you to points or Bonus Laureldale's Notes. For example, you cannot earn points on purchases of alcoholic beverages, shipping, taxes, tips, online gift cards, stand-alone vending machines, charitable donations or certain brands. Other exclusions may apply from time to time during special promotions.

Base points: As a Member, you will earn 1 base point per $1 net spend on qualifying items. You will earn more base points per $1 net spend on qualifying items depending on your Designs on Giving Club status. For more details on the number of points earned, click here.

Bonus points: From time to time, we offer promotional opportunities to earn more than 1 point per $1 net spend on qualifying items. These are bonus points. For example, in the past we have offered bonus points events where, for a limited time, Conscious Consumers could earn 5 points per $1 net spend on qualifying items. These promotional opportunities are not predetermined and are developed at the sole discretion of Laureldale's.

Additionally, depending on your Designs on Giving Club status, you may also be eligible for additional benefits such as Personal Double Points Days. Keep in mind that Personal Double Points Days cannot be combined with other bonus point promotions. Click here for more details on this benefit.

For more information on how points are calculated, click here.

We calculate your points based on the net spend on qualifying items rounded to the nearest dollar. The net spend is the amount spent on qualifying items after returns, discounts and taxes have been deducted.

Additionally, any amount of the net spend that is paid for with gift cards or Laureldale's Notes will be deducted before the reward is calculated.

With regard to qualifying items, please note that certain products and services do not qualify as spend. For more information on what does not qualify, click here.

No, points do not have a cash value, cannot be cashed out and can only be converted to a Laureldale's Note.

Points earned will generally be added to your account after your purchase. You can view your points balance by accessing your Designs on Giving Club account here, or on the Laureldale's app when available.

There are two reasons why you may not have been awarded points for your purchase. First, in order to award you points, we need to know that you are a Designs on Giving Club Member when you make a purchase. You must self-identify at Checkout. Click here for details on how to self-identify.

Second, special promotional offers will have defined eligibility and qualification requirements, which must be met to earn points under those promotional offers.

If you use a third-party payment processor, you will earn 1 point per $1 net spend on qualifying items.

Yes. All points will expire after your Designs on Giving Club account has had no activity for twelve (12) consecutive months. A few examples of actions that will trigger activity on your account are purchases where you earn points or Bonus Laureldale's Notes, purchases where you redeem Laureldale's Notes and the return of merchandise for which you were awarded points or Laureldale's Notes.

It is your responsibility to keep track of when your points may expire. Click here to learn about the ways in which you can check your Designs on Giving Club activity.

If you want to make sure your points never expire, just make sure you never go twelve (12) consecutive months without earning or using points and/or Laureldale's Notes.

If you make a return, points received for those items will be deducted from your points balance at the time of the return. This may put your account balance in the negative if you have recently converted your points to Laureldale's Notes.

It is possible for your points balance to be negative if you make returns. If this happens, any points earned through qualifying purchases will be applied to the negative balance first and you will not be eligible to receive standard Laureldale's Notes until you bring your points balance up and reach the points conversion threshold applicable to your Designs on Giving Club status.

What is a Laureldale's Note?

A Laureldale's Note is generally awarded upon reaching certain point accumulation thresholds or by meeting certain other qualification requirements during special promotions. Laureldale's Notes can be redeemed toward the purchase of merchandise on laureldales.com.

Standard Notes: Upon reaching certain point accumulation thresholds, you will be eligible for standard Laureldale's Notes. For example, Members with Conscious Consumer and Dedicated Partner status will be issued a $10 Laureldale's Note for every 1,000 points earned and Members with Pragmatic Idealist and Model Philanthropist status will be issued a $20 Laureldale's Note for every 2,000 points earned.

Bonus Laureldale's Notes: From time to time, we will offer the opportunity to earn Bonus Laureldale's Notes. For example, in the past we have offered Spend and Get events where customers could qualify for a Bonus Laureldale's Note if they spent a certain amount in qualifying purchases during a specific period of time, subject to specific qualification requirements, exclusions and restrictions, as identified with the offer. These promotional opportunities are not predetermined and are developed at the sole discretion of Laureldale's.

You can use your Laureldale's Notes on laureldales.com.

When you redeem a Laureldale's Note to make a purchase, the value of the Laureldale's Note will be applied against the total purchase price, including applicable taxes and fees.

If you have digital Laureldale's Notes in your Designs on Giving Club account, simply self-identify as a Designs on Giving Club Member at Checkout. If you have linked your Designs on Giving Club account to your laureldales.com account, you will see your issued Laureldale's Notes at Checkout as long as you are signed in to laureldales.com. Simply acknowledge that you want to apply your Laureldale's Note to your purchase.

You must self-identify as a Designs on Giving Club Member at Checkout to receive points or Bonus Laureldale's Notes. If you forget to tell your salesperson you are a Member or forget to enter your Membership number, you will not receive your points or Bonus Laureldale's Notes. In most instances, your mobile number is your Designs on Giving Club Membership number. If you are not sure, please call us any time at +1-855-5-LAUREL(+1-855-552-8735) or email us at support@laureldales.com We’re available 24 hours, 7 days a week. Click here for more details on how to self-identify.

Each promotion may be different. You will find information about when you will receive your Bonus Laureldale's Note on the promotional marketing materials.

No. If you return merchandise that qualifies you for a Bonus Laureldale's Note and that return puts you below the qualification threshold, you will not receive the Bonus Laureldale's Note.

Generally, you will get a digital Laureldale's Note to your Designs on Giving Club account. Standard Laureldale's Notes may be issued and/or redeemed upon meeting the point accumulation threshold that applies to you based on your Designs on Giving Club status and Membership category. Bonus Laureldale's Notes will be issued within a reasonable time frame after the promotional period ends. In limited circumstances, physical paper Laureldale's Notes may be issued.

If you have not opted out of marketing emails, you may receive notification when you have been issued a Laureldale's Note to your account. If you have opted out, you will need to check your Designs on Giving Club account on laureldales.com.

In the event of a return or if your order is canceled, you will get a Laureldale's gift card in the amount of the Laureldale's Note you redeemed.

Yes. Standard Laureldale's Notes expire twelve (12) months after issue. Bonus Laureldale's Notes are different and distinct from the standard Laureldale's Notes and may have a shorter expiration date. This date will be indicated in the promotional materials or on the Bonus Laureldale's Note.

It is your responsibility to keep track of when your Laureldale's Notes may expire. For more information on how you can check your Designs on Giving Club activity, click here.

Yes. Your Laureldale's Notes will be denominated in U.S. Dollars. If you use them on our other sites, they will be subject to a currency exchange rate. The U.S. Dollar to your country’s exchange rate that will be applied to your Laureldale's Note redemption in your country will be the rate provided to Laureldale's by Thompson Reuters.

What is Designs on Giving Club status?

Upon reaching certain spending milestones, you will unlock a new Designs on Giving Club status with additional benefits and rewards.

• • Conscious Consumer—minimum of $1 net spend on qualifying items on laureldales.com
• • Dedicated Partner—minimum of $500 net spend on qualifying items on laureldales.com
• • Pragmatic Idealist—minimum of $1500 net spend on qualifying items on laureldales.com
• • Model Philanthropist—minimum of $5,000 net spend on qualifying items on laureldales.com

NOTE: The minimum spend on laureldales.com is based on the purchase amount after returns, discounts, taxes and any amounts redeemed in Laureldale's Notes or Laureldale's Gift Cards have been deducted.

For more information on how points are calculated, click here.

Once you unlock a new status, we will notify you via email. If you have opted out of marketing emails, you may not receive notification. For other ways to check your Designs on Giving Club status, click here.

• • Earn 1 base point for every $1 net spend on qualifying items on laureldales.com
• • Earn Laureldale's Notes upon reaching certain point accumulation thresholds
• • Opportunities to earn bonus points and Bonus Laureldale's Notes through special promotions
• • Free Basic Alterations
• • Lifestyle Workshops
• • First to Shop Select brands

If you would like to compare the benefits for all statuses, click here.  For more information on how points are calculated, click here.

In order to unlock Dedicated Partner status, you must reach a minimum of $500 net spend on qualifying items on laureldales.com. As a Dedicated Partner, you will get the following rewards and benefits:

• • Earn at least 1 base point for every $1 net spend on qualifying items on laureldales.com
• • Earn Laureldale's Notes upon reaching certain point accumulation thresholds
• • Opportunities to earn bonus points and Bonus Laureldale's Notes through special promotions
• • Free Basic Alterations
• • Lifestyle Workshops
• • First to Shop Select brands
• • 3 Personal Double Points Days
• • Priority Access to Style Events

If you would like to compare the benefits for all statuses, click here.  For more information on how points are calculated, click here.

In order to unlock Pragmatic Idealist status, you must reach a minimum of $1500 net spend on qualifying items on laureldales.com. As an Pragmatic Idealist, you will get the following rewards and benefits:

• • Earn at least 1 base point for every $1 net spend on qualifying items on laureldales.com
• • Earn Laureldale's Notes upon reaching certain point accumulation thresholds
• • Opportunities to earn bonus points and Bonus Laureldale's Notes through special promotions
• • Free Basic Alterations
• • Lifestyle Workshops
• • First to Shop Select brands
• • 4 Personal Double Points Days
• • Laureldale's to You (In-Home Stylist)
• • Priority Access to Style Events
• • Invite-Only Events

If you would like to compare the benefits for all statuses, click here.  For more information on how points are calculated, click here.

Model Philanthropist status is the all-access pass to the very best of fashion access, exclusive services and amazing experiences. In order to unlock Model Philanthropist status, you must reach a minimum of $5,000 net spend on qualifying items on laureldales.com. As an Model Philanthropist, you will get the following rewards and benefits:

• • Earn at least 1 base point for every $1 net spend on qualifying items on laureldales.com, no matter what tender used
• • Earn 2 points per $1 net spend on qualifying items on laureldales.com when using your Laureldale's debit card
• • Earn 3 points per $1 net spend on qualifying items on laureldales.com when using your Laureldale's credit card
• • Earn 1 point per $1 net spend on qualifying items when using your Laureldale's Visa credit card anywhere else Visa is accepted.
• • Earn Laureldale's Notes upon reaching certain point accumulation thresholds
• • Opportunities to earn bonus points and Bonus Laureldale's Notes through special promotions
• • Lifestyle Workshops
• • First to Shop Select brands
• • 5 Personal Double Points Days
• • Laureldale's to You (In-Home Stylist)
• • Priority Access to Style Events
• • Invite-Only Events
• • Reimbursement for Laureldale's credit card fees
• • Free same-day delivery for laureldales.com purchases in select cities
• • Model Philanthropist Customer Care
• • Laureldale's After-Hours
• • Access to Model Philanthropist-Only Events
• • Unlimited alterations benefit on Laureldale's full-price merchandise purchased with your Laureldale's credit card
• • 2-business-day shipping in selected locations

If you would like to compare the benefits for all statuses, click here.  For more information on how points are calculated, click here.

You must meet the minimum spending threshold for all Designs on Giving Club statuses.

If you do not reach the minimum spend amount for your current status, at the new calendar year you will revert to The Designs on Giving Club status appropriate for the actual minimum spend amount maintained. Click here for more information on Designs on Giving Club status.

To maintain your status, make sure you meet the minimum net purchase balance amount for your status by December 31 of any given year. The net purchase balance is the purchase amount after returns, discounts, taxes and any amounts redeemed in Laureldale's Notes or Laureldale's Gift Cards have been deducted. Pay close attention to these items that are deducted from the total spend amount as they will impact whether you meet your minimum spending thresholds. For example, if you have met the Pragmatic Idealist minimum spend by reaching a net purchase balance of $1800 and then you return $500 in merchandise, your net purchase balance would be $1300. If you have not made additional qualifying purchases that bring your net purchase balance above $1,500, you will move down to Dedicated Partner at the end of the calendar year.

All Conscious Consumers receive Free Basic Alterations on items purchased on laureldales.com. Simply take your qualifying items to one of our alteration partners. For help with finding an alteration partner near you, please call our customer service at +1-855-5-LAUREL(+1-855-552-8735) or email us at support@laureldales.com We’re available 24 hours, 7 days a week. Show proof of purchase, give the salesperson your Designs on Giving Club Membership number and you will not be charged for basic alterations. Just see any salesperson for a complete list of basic alterations.

In order to get unlimited free alterations, you need to unlock Model Philanthropist status. Click here to learn more about Model Philanthropist status.

Upon reaching Model Philanthropist status, you are eligible for unlimited free alterations on items purchased at full price on laureldales.com. Simply take your qualifying items to one of our alteration partners. For help with finding an alteration partner near you, please call our customer service at +1-855-5-LAUREL(+1-855-552-8735) or email us at support@laureldales.com We’re available 24 hours, 7 days a week. Show proof of purchase, give the salesperson your Designs on Giving Club Membership number and you will not be charged for basic alterations. Just see any salesperson for a complete list of basic alterations. Generally, you will not be charged for alterations. If you are charged for the service, you will receive a refund in the form of a credit to your Laureldale's credit card account equal to the alteration amount charged.

Yes. We offer Free Basic Alterations to Designs on Giving Club Members anywhere in the world. You must first contact our customer service for a list of our alteration partners around the world.

Every year, generally around June, we have our most popular sale of the year—our Laureldale's Anniversary Sale. This event has become legendary among Laureldale's customers who enjoy outstanding savings on new arrivals from their favorite brands. This benefit offers the opportunity to shop this sale before everyone else. NOTE: In order to get Early Access to Anniversary Sale, you need to be a Laureldale's Designs on Giving Club member. Click here to learn more about the Laureldale’s Designs on Giving Club.

Generally, we will send email notifications about Designs on Giving Club members Early Access to Anniversary Sale. If you have opted out of marketing emails, you may not get these notices.

All Designs on Giving Club Members get access to Lifestyle Workshops where you can learn about the latest trends in style, entertaining and more. These workshops are promotional opportunities that are not predetermined and that are developed at the sole discretion of Laureldale's. Some events may require the purchase of a ticket and space may be limited. So, act fast to reserve your seat.

Generally, you will be notified of any invitations for events via email. If you have opted out of marketing emails, you may not get these notices.

All Designs on Giving Club Members get access to First to Shop Select Brands. From time to time, we offer promotions that give Designs on Giving Club Members the opportunity to be the first to shop certain select items and brands. We give you exclusive access to shop new brand and product launches before everyone else. For example, in the past we have offered exclusive First to Shop benefits to Members for new products offered by UGG®, Birkenstock, Hermès and Chanel. These promotional opportunities are not predetermined and are developed at the sole discretion of Laureldale's. These opportunities are available only while supply lasts.

All Designs on Giving Club Members get access to First to Shop Clearance. We give you the opportunity to be the first to shop Laureldales.com Clearance sale, where you get an additional 25% off red-tag clearance before anyone else.

In order to get Personal Double Point Days, you need to unlock Dedicated Partner status. Upon reaching Dedicated Partner status, you get three (3) Personal Double Points Days. When you use your Personal Double Points Day, you will earn double your base point amount. As you unlock higher Designs on Giving Club statuses, you will receive more and more Personal Double Points Days. For more details on Designs on Giving Club status benefits, click here.

You can choose any day on which to use your Personal Double Points Day, with just a few restrictions. NOTE: You cannot combine your Personal Double Points Day with another bonus points promotion, so be careful when you schedule. If you schedule your Personal Double Points Day on the same day as a bonus points promotion in which you would get 5 points per dollar, you will not get 10 points per dollar that day. You will only be entitled to the 5 points per dollar from the promotion, your Personal Double Points Day will not be of benefit to you and you will have used it for no reason.

You will retain the remaining value of the benefit associated with the previously held status, but also note that this benefit is not cumulative as you progress through The Designs on Giving Club statuses. For example, if you are at a status where the maximum Personal Double Points Days is 2 days and you have used 1 day, when you progress to a status that provides for a maximum benefit of 3 days, you will have 2 days left to use.

In order to get Laureldale's to You, you need to unlock Pragmatic Idealist status. Click here to learn more about Pragmatic Idealist status.

Upon reaching Pragmatic Idealist status, you are eligible to receive one free annual closet audit, plus one free in-home styling session per calendar year. Take advantage of the opportunity to have one of our Laureldale's Stylists come to your home to edit your closet and offer expert styling advice. If you would like to take advantage of your alterations reimbursement benefit at the same time, our alterations expert will come along to ensure you get the best possible fit (whether it's a Laureldale's item or one you already own).

NOTE: In-home and in-person visits may be subject to any health and/or safety restrictions imposed by any federal, state or local jurisdiction.

To get access to Style Events, you need to unlock Dedicated Partner status. Click here to learn more about Dedicated Partner status.

Upon reaching Dedicated Partner status, you are eligible for access to Style Events. Get priority booking to Laureldale's fashion events. These promotional opportunities are not predetermined and are developed at the sole discretion of Laureldale's. Some events may require the purchase of a ticket and space may be limited. So, act fast to reserve your seat. Generally, you will be notified of any invitations for events via email. If you have opted out of marketing email messages, you may not receive notification.

In order to get Invite-Only Events, you need to unlock Pragmatic Idealist status. Click here to learn more about Pragmatic Idealist status.

Upon reaching Pragmatic Idealist status, you are eligible for Invite-Only Events, such as our Holiday Party. These promotional opportunities are not predetermined and are developed at the sole discretion of Laureldale's. Some events may require the purchase of a ticket and space may be limited. So, act fast to reserve your seat. Generally, you will be notified of any invitations for events via email. If you have opted out of marketing email messages, you may not receive notification.

In order to get free Same-Day Delivery, you need to unlock Model Philanthropist status. Click here to learn more about Model Philanthropist status.

Upon reaching Model Philanthropist status, you are eligible for free Same-Day Delivery for items you purchase on laureldales.com in select cities. Other limitations may apply. For more information, please contact our customer service any time at +1-855-5-LAUREL(+1-855-552-8735) or email us at support@laureldales.com We’re available 24 hours, 7 days a week.

In order to get Model Philanthropist Customer Care, you need to unlock Model Philanthropist status. Click here to learn more about Model Philanthropist status.

Upon reaching Model Philanthropist status, you are eligible for our premium customer-care service. Enjoy 24-hour access to dedicated customer care, exclusively for our Model Philanthropist members. You can find the Model Philanthropist Customer Care phone number on the back of your Model Philanthropist Laureldale's membership card.

In order to get Laureldale's After-Hours, you need to unlock Model Philanthropist status. Click here to learn more about Model Philanthropist status.

Upon reaching Model Philanthropist status, you are eligible for Laureldale's After-Hours. With a pre-scheduled appointment, you can shop your favorite Laureldale's store off-hours. Just contact your Stylist to check availability. This benefit may be limited due in whole or in part to any acts of nature or other circumstances beyond our control.

In order to get access to Model Philanthropist-Only Events, you need to unlock Model Philanthropist status. Click here to learn more about Model Philanthropist status.

Upon reaching Model Philanthropist status, you are eligible for Model Philanthropist-Only Events, such as our Model Philanthropist Party. These promotional opportunities are not predetermined and are developed at the sole discretion of Laureldale's. Some events may require the purchase of a ticket and space may be limited. So, act fast to reserve your spot. Generally, you will be notified of any invitations for events via email. If you have opted out of marketing email messages, you may not receive notification.

In order to get a Dining or Spa Experience, you need to unlock Model Philanthropist status. Click here to learn more about Model Philanthropist status.

Enjoy a complimentary dining experience (which includes one appetizer, one main course, one dessert and a non-alcoholic beverage) at one of our restaurant partnersa nd up to three guests or a complimentary Spa Laureldale's experience for you and a guest. Call Model Philanthropist Customer Care at +1-855-5-LAUREL(+1-855-552-8735) or email us at support@laureldales.com We’re available 24 hours, 7 days a week to schedule your Dining or Spa Experience. You must redeem this experience no later than December 31 within the calendar year of obtaining Model Philanthropist status.

Give us a call at +1-855-5-LAUREL(+1-855-552-8735) or email us at support@laureldales.com We’re available 24 hours, 7 days a week.

If you cancel your Designs on Giving Club membership, you will forfeit all remaining benefits and rewards including any points, Laureldale's Notes, access to events and promotions and unused services.

No, points and Laureldale's Notes do not have a cash value and cannot be cashed out. If you cancel your Designs on Giving Club membership, you forfeit any remaining points or Laureldale's Notes.

To ensure all conditions have been met for a special offer, please review the details of the promotion for qualifying requirements, a list of exclusions and valid dates of the event.

We can assist you if you forgot to add a promotional code to your recent order. Please contact customer service any time at +1-855-5-LAUREL(+1-855-552-8735), or email us at support@laureldales.com. We're available 24 hours, 7 days a week.

Laureldale's will offer you a price adjustment based on the following conditions:

If you made your purchase on laureldales.com:

• • Price adjustments can only be made within 10 days of your order shipment.
• • If we are able to make an adjustment, we will refund the price difference to your original form of payment.
• • You can request a price adjustment by sending us an email to support@laureldales.com.

Online the bonus offer or free gift with purchase is in limited supply. If these items show no longer available, we no longer have inventory and the product has sold out.

Bonus offers and free gifts are limited to one offer per customer, while supplies last.

Your 10% OFF promotion code will be emailed or sent via text within an hour of signing up.

Promotional Gift Cards are given during a promotional event that allows you to earn gift cards when you make qualifying purchases of a designated amount. Promotional Gift Cards can then be redeemed on items during the time period designated on your gift card on laureldales.com.

How do I get a Promotional Gift Card?

Make a qualifying purchase of the designated amount (during a promotional event) and you'll receive a Promotional Gift Card. The amount of the gift card is based on the total dollar amount of your eligible purchase before shipping or taxes are applied.

Shop Laureldale's on laureldales.com, or place an order with a Customer Service representative during the Earn period to earn a Promotional Gift Card.

When shopping online during a promotional event, you must be signed in to your account or create an account in order to redeem your Promotional Gift Card.

Promotional Gift Card Earn Chart

How will I receive my Promotional Gift Card?

• • Earned online as a guest: you'll receive a confirmation email with a link to your Promotional Gift Card number and redemption details
• • Earned online as a signed-in customer: you'll receive a confirmation email with a link to your Promotional Gift Card number, plus it will be automatically saved to your Laureldale’s Wallet

How do I redeem my Promotional Gift Card?

To redeem online :

• • Sign in to your account or create an account using the link from your confirmation email
• • Enter your Promotional Gift Card number in the Add a Reward Card or Gift Card field during checkout
• • Apply it to your order at checkout through your Laureldale’s Wallet (if your qualifying purchase was made online) between March 20, 2021 - April 18, 2021.

When can I start using my Promotional Gift Card?

You can use your Promotional Gift Card online during the redemption period. This current redeem period is March 20, 2021 - April 18, 2021.

• • On the Promotional Gift Card, you received by email
• • In your Laureldale’s Wallet.

What can I buy with my Promotional Gift Card?

Promotional Gift Cards can be redeemed on most items on laureldales.com. Promotional Gift Cards are not valid toward:

• • Prior purchases
• • Bill payments
• • Gift card purchases
• • Purchase-with-purchase items

What if I return an item that I received a Promotional Gift Card for?

If a purchase used to accumulate a Promotional Gift Card is returned, Laureldale's reserves the right to void the gift card or reduce the corresponding value.

Pricing Policy for Laureldale's

At laureldales.com, our commitment to our customers is to offer convenience, service and product availability online at competitive prices. We also offer merchandise at promotional prices.

For your shopping convenience, Laureldale's Gift Cards can be purchased and redeemed online. Virtual Gift Cards, available exclusively online at laureldales.com.

When we refer to an "Original" price on the laureldales.com section of the site, this means that the merchandise was previously offered at the higher "original" price listed. The phrase "original" or "was" is used to identify permanently marked down merchandise that is being discontinued.

"Regular" or "Original" prices referenced on this website reflect offering prices from the laureldales.com website that may not have resulted in actual sales, and some "Original" prices may not have been in effect during the past 90 days. Intermediate markdowns may have been taken.

"Clearance" "Closeout" and "Special Purchase" offers are available only while supplies last. When we offer clearance, close-out or special purchase merchandise, as you may expect, we often experience a high volume of orders. When that happens, our real-time inventory system sometimes is not able to keep up with demand, and we may have to cancel certain orders after they are accepted. We apologize for any inconvenience should this occur with your order.

Percentage reductions are off of original prices, except where noted.

When merchandise is offered as a set (for example, a 9-piece cookware set), we also may tell you what the items would cost if they were purchased separately. We may call this an "if purchased separately" price. In that case, the "if purchased separately price" is the price at which such merchandise is regularly offered on laureldales.com, and some or all of the individual units may not be available for purchase on-line. Open stock values are based on the stores' regular prices; actual savings will be less if the individual items in the set are on sale.

"Lowest Prices of the Season" on laureldales.com merchandise refers to four seasons per year, Winter (January-March), Spring (April-June), Summer (July-September) and Fall (October-December). Prices may be lowered further during the season for clearance.

While we try to ensure accuracy, we reserve the right at any time to correct any errors in pricing or descriptions and to cancel or refuse to accept any order based on an incorrect price or description.

We hope this clarifies our policy. If you have any further questions, please Email Us. Our goal is to provide you with full service and complete satisfaction, and we look forward to serving you.

How can I find a couple's registry?

Click here to get started. Then simply enter either registrants' name, and click Find next to the registrants' name.

How can I place an order?

To place an order online just follow these easy steps:

1. On The Registry, go to FIND. Enter the requested information and select GO.
2. From there, click on the registrants' name to view their gift registry.
3. You will have the opportunity to view images of gift registry merchandise. When you are ready to make a gift selection, enter the quantity you wish to purchase into the box next to the gift item description. Repeat this step for additional gifts.
4. Once you've made your gift selections, click on ADD TO Cart.
5. Before proceeding to checkout, you can add a personal message for the couple.
6. You will be able to view all the items in your cart and proceed to the checkout by clicking on CHECKOUT.  (We store the couple's gift registry address, so you don't have to remember it or enter it during Checkout.)
7. Within minutes of completing Checkout, the gift registry list will be appropriately updated to reflect your purchase.

To place an order by phone, please contact Customer Service at +1-855-5-LAUREL(+1-855-552-8735), or email us at support@laureldales.com. We're available 24 hours, 7 days a week.

How do I get assistance with an order?

Please contact Customer Service at +1-855-5-LAUREL(+1-855-552-8735) or email us at support@laureldales.com We’re available 24 hours, 7 days a week and a representative will be able to assist you.

How do I know what the couple still needs?

When viewing the couple's registry, the "still needs" column shows items that are still available for purchase.

How can I purchase an item that’s listed on the registry but not available online?

To order any item that’s currently unavailable for purchase online, please contact customer service to address your concern at +1-855-5-LAUREL(+1-855-552-8735) or email us at support@laureldales.com We’re available 24 hours, 7 days a week.

If I order several items will they be shipped together?

Your items may be shipped separately, depending on availability.

How will I know if an item is backordered?

You will receive and e-mail and maybe asked to indicate if you would like to continue with the order. Please carefully monitor your e-mail and contact Customer Service at +1-855-5-LAUREL(+1-855-552-8735) or email us at support@laureldales.com We’re available 24 hours, 7 days a week.

I can't see the couple's shipping information. How can I send a gift from the couple's registry?

For privacy reasons, we do not display the couple's shipping address.

When you select to have merchandise shipped to the couple, we'll ship it to the address they have on file with us.

Can I order a Gift Card for the couple?

Yes! If you want the card shipped to the couple, you will need to provide their shipping address. You can shop our selection of Gift Cards here .

If I live outside of the U.S., can I purchase a registry gift and ship it to the United States?

• If you are using a credit card with a U.S. billing address, you may place your order online at any time.
• If you are shipping to the U.S. but have an international billing address, you can place your order over the phone. Call Customer Service at +1-855-5-LAUREL(+1-855-552-8735) or email us at support@laureldales.com We’re available 24 hours, 7 days a week.

How can I cancel an order?

You can cancel your order by contacting Customer Service at +1-855-5-LAUREL(+1-855-552-8735) or email us at support@laureldales.com We’re available 24 hours, 7 days a week. A representative will be able to assist you in most cases, depending on the status of your order.

Laureldale's Gift Card Terms & Conditions

For balance inquiry, please call our customer service at +1-855-5-LAUREL(+1-855-552-8735) or email us at support@laureldales.com We’re available 24 hours, 7 days a week.

This card is redeemable only for services and merchandise on laureldales.com. It may not be redeemed for cash (except as required by law) or applied as payment or credit to any credit card account. Laureldale's reserves the right to not honor cards obtained from unauthorized sellers, including internet auction sites. Protect this card: you are responsible if it is lost or stolen. Lost or stolen cards will only be replaced with proof of purchase and only for the value shown on our records. This card is issued by Laureldale's, Inc and is required for all inquiries.

Laureldale's Gift Cards sold on or after 06/20/2022 do not expire.

No fees are imposed.

No more than $2,000.00 may be loaded onto a gift card in a single day (including purchasing additional value and/or adding returns to a gift card).

How do I place an order for a Laureldale's E-Gift Card?

1. Select a design from the many options we offer for the e-card you want to send.
2. On the product page, type in the dollar amount you would like to give. Dollar amounts can range from $10 - $1,000
3. Input the recipient's email address
4. Optional: Enter a personal message to your recipient
5. Click "Add to Cart" to proceed to checkout
6. Once purchased, your E-Gift Card will be delivered to the recipient within 24 hours, barring any technical difficulties

Do Laureldale's E-Gift Cards expire?

Laureldale's E-Gift cards never expire…and there are no fees!

How do I check my E-Gift Card balance?

To check your gift card balance, please call our customer service at +1-855-5-LAUREL(+1-855-552-8735) or email us at support@laureldales.com We’re available 24 hours, 7 days a week.

I never received or I accidentally deleted the email containing my E-Gift Card. What should I do?

Please contact our customer service at +1-855-5-LAUREL(+1-855-552-8735) or email us at support@laureldales.com. We’re available 24 hours, 7 days a week with the following information:

• • Order number
• • Name of recipient
• • Email address to which the E-Gift Card was sent

Upon researching and validating your issue, we will reissue the E-Gift Card to the recipient. Doing this may require a new order and additional charges to your account.

Can I get credit for returns if I purchased with an E-Gift Card?

Yes, you can! You will receive a Gift Card in the returned purchase amount.

Do I get a discount for items I did not receive after my wedding?

Yes! We offer a 20% discount* when you purchase items remaining on your Registry for up to six months after your wedding.  We also offer you 20% on a single day of your choice within 3 months of your wedding date.

*Certain exclusions apply. Offer is not transferable and may not be used in conjunction with any other offers. No adjustments on prior purchases.

We'll be out of town after our occasion. Can you hold our gifts until we get back?

We apologize, but we cannot hold gifts for pickup. We recommend using a shipping address of someone who'll be able to accept packages before, during and after your occasion. You can always update to your permanent address once you've returned from your honeymoon.

How do I return gifts purchased from my registry?

You’ll have 14 days after your wedding date to return almost any Laureldale's purchase for a refund or store credit, as long as your purchase is still in saleable condition. To make your registry return and exchange process as easy as possible, we recommend that you schedule an appointment with your Registry Consultant.

If visiting a store is inconvenient, your returns can be sent to us by following the packing labels instructions. (Please call Customer Service at +1-855-5-LAUREL(+1-855-552-8735) or email us at support@laureldales.com if you need assistance.) We will issue a merchandise credit for any gift you receive, using your Registry purchase list, original receipt or proof-of-purchase label. No receipt and the item is not on your purchase list? We will issue a merchandise credit and you will receive the lowest selling price in the last 180 days.

I've cancelled my event. How do I have my registry removed?

Contact your personal registry consultant for assistance.

Gifts purchased online can be returned through the mail within 14 days after purchase.

Returning by Mail

Follow these simple steps:

1. Look up your order and select the "Yes" button next to the "Is this order a gift?"
2. Enter your zip code and click the "Find My Order" button.
3. Click the "Return Items" button, fill out the form, then verify and submit your return.
4. Print out the confirmation page and shipping return label(s).
5. Include the confirmation page inside the package along with the invoice or gift receipt. Affix the shipping label to the outside of the box (each label can be used for one return only).
6. Take the package to any UPS drop-off location.

Please note: Gifts returned by mail without an invoice or gift receipt cannot be processed and will be returned to sender.

What are the benefits of registering at Laureldale's?

• • All Home categories are offered, plus an incredible array of fashion, accessories and beauty
• • Personal Consultants, who are registry specialists
• • Perk discounts on Dresses, Men’s Suiting and Formal Wear, Fine Jewelry and Intimates
• • 10% completion discount for 6 months, plus 20% pick your day on everything left on your registry

How do I create an online registry?

Click here to create a registry account. Fill in your name, address, email address, and password to start selecting gifts.

How do I sign-in or access my Gift Registry?

Please sign-in at The Registry home page.

I'm not able to log-in to my registry. What should I do?

 Please contact our customer service at +1-855-5-LAUREL(+1-855-552-8735) or email us at support@laureldales.com We’re available 24 hours, 7 days a week.

WE LOVE YOUR CHOICES (BUT WE WON'T HOLD YOU TO THEM)

 Registered for it, but don't love it?  That's OK.  We've all been there.

You'll have 14 days after your wedding date to return almost any gift you've received from your Laureldale's registry for a refund in the form of store credit, as long as the item is still in saleable condition. While we cannot accommodate every return, we value you and will always be reasonable. We ask that you do the same. Our hassle-free return policy is part of our commitment to taking care of you every step of the way. More than anything, we want you to love our style as much as we love yours.

To make your registry return and exchange process as easy as possible, we recommend that you schedule an appointment with your Registry Consultant. They will help you finalize your choices and fill you in on any information you may need for your returns and exchanges.

We will issue a merchandise credit for any gift you receive, using your Registry purchase list, original receipt or proof-of-purchase label.  No receipt and the item is not on your purchase list?  We will issue a merchandise credit and you will receive the lowest selling price in the last 180 days. Registrants cannot receive cash back/check for items they received as gifts; store credit does not expire.

A WORD ABOUT MANUFACTURER WARRANTIES

Copies of manufacturer warranties are available. Please ask an associate for more information.

Yes, Gift Cards and E-Gift cards can be used on laureldales.com.

• • To use your Gift Cards or E-Gift Cards online, enter your card number at checkout on the Payment & Billing page.

How can my guests purchase items from my registry?

 Your guest can make purchases from your registry online. If any items are not available for purchase online, your guest can contact our customer service at +1-855-5-LAUREL(+1-855-552-8735) or email us at support@laureldales.com We’re available 24 hours, 7 days a week.

How is an item purchased from the gift list updated?

The gift list is updated each time a guest purchases an item off your registry. Please note that it can take up to 24 hours for updates to be displayed.

How can I keep track of my gifts and thank you notes?

Use the Thank You Card Manager tool, which provides a list of items that your guests have purchased. Use the check boxes to track what gifts you have received and the guests to whom you've sent thank you notes.

I have guests coming from overseas. Can they shop online?

Yes!  Your guest can shop online if they have a laureldales.com account.

Why haven't I received the items showing as purchased on my registry?

• • Your guest may want to personally deliver the gift to you and haven't yet done so.
• • The item may have recently shipped and still be in transit.
• • The item is backordered and has yet to be shipped.

If you supplied us with an email when you registered, you'll receive notification when items are backordered. (Please make sure your spam filter is off and that you add laureldales.com to your address book as a trusted address.)

Laureldale's make it easy and convenient to check your Gift Card balance.

There are three options to check your Gift Card balance:

• 1. Use our easy online tool
• 2. View your balance during checkout
• • On the Payment page, select "Add a Card" from the Payment Method field
• • Enter your Gift Card number as it appears on the back of your card
• • You may need to remove the tab on the back of the card to reveal the last 3 or 4 digits
• • Enter the security image provided
• • Click on "Add Card"
• • The Gift Card balance is shown on the right-hand side under the order summary
• 3. Contact Customer Service at +1-855-5-LAUREL(+1-855-552-8735) or email us at support@laureldales.com We’re available 24 hours, 7 days a week.

Yes! If you want the gift card shipped to the couple, you will need to provide their shipping address. Shop for Gift Cards here.

How do I update my wedding or gift registry, including change my password, shipping address, or personal information?

 You may change all of this and more online through your Registry Manager.  To sign-in, click here .   Once you have signed in, you will notice the category "Manage My Registry" on the left side of the page.  Please click there to make updates to your profile and registry.  Be sure to click on the "Update Registry" button when finished making any changes.

Can I register for a mattress, furniture or area rug?

Yes, you can register for these items by logging in to your loreldales.com account or contacting our customer service at +1-855-5-LAUREL(+1-855-552-8735) or email us at support@laureldales.com. We’re available 24 hours, 7 days a week.

What if I want to add more items to my registry?

To add items to your registry online, please sign-in to your registry on laureldales.com.

Can the price of an item change after I add it to my registry?

Yes, prices vary depending on the current sales & promotions offered online & in-store.

Why can't I add an item I saw on laureldales.com to my registry?

Most Home items should be available to add to your registry. If you are having a problem with a specific item contact customer service at +1-855-5-LAUREL(+1-855-552-8735) or email us at support@laureldales.com We’re available 24 hours, 7 days a week.

Some of the items I registered for online don't show a picture or the image doesn't match the item. Why?

We may not have photos of every item in our assortment. We apologize for any inconvenience this may cause you or your guests. If you have any questions about merchandise on your registry, please contact your personal registry consultant.

Some of the items I registered for or wish to purchase are not available for purchase online. How can I purchase these items?

If a registered item is not available online, please contact our customer service at +1-855-5-LAUREL(+1-855-552-8735) or email us at support@laureldales.com We’re available 24 hours, 7 days a week.

I accidentally created two registries. What should I do?

Please contact our Customer Service at +1-855-5-LAUREL(+1-855-552-8735) or email us at support@laureldales.com We’re available 24 hours, 7 days a week.

How do I update my registry if I have received items that were not purchased at Laureldale's?

Please sign-in to your registry to update your list.

Laureldale's offers a variety of self-service options online. Click here to learn more.

Customer Service assistance is available anytime at +1-855-5-LAUREL(+1-855-552-8735) or email us at support@laureldales.com We’re available 24 hours, 7 days a week to help you placing a registry order or for help managing a registry order.

How do I check the balance of my Laureldale's Corporate Gift Card?

To check your gift card balance, please call our customer service at +1-855-5-LAUREL(+1-855-552-8735) or email us at support@laureldales.com. We’re available 24 hours, 7 days a week.

How do I place an order for Laureldale's Corporate Gift Cards?

Please speak with a Corporate Account Executive by calling Corporate Services at +1-855-5-LAUREL(+1-855-552-8735) or email us at support@laureldales.com We’re available 24 hours, 7 days a week.

Does Laureldale's offer discounts for bulk Gift Card orders?

Yes. Discounts are available for Corporate clients purchasing bulk Gift Card orders over $1,500. For more details, please call the number above.

What are the terms and conditions associated with Laureldale's Corporate Gift Cards?

Laureldale's Gift Cards are redeemable only for services and merchandise on laureldales.com. They may not be redeemed for cash (except as required by law) or applied as payment or credit to any credit card account. Laureldale's cards may be purchased as a gift or given in place of issuing a credit to a credit card or a proof of purchase return from another payment method. Returns may be applied to Laureldale's card. Card receipts will show any remaining balance. Protect the card: the bearer is responsible if it is lost or stolen. Lost or stolen cards will only be replaced with proof of purchase and only for the value shown on Laureldale's records.

Get started now: Click here to purchase a Gift Card

If you need assistance, please call Customer Service at +1-855-5-LAUREL(+1-855-552-8735) or email us at support@laureldales.com We’re available 24 hours, 7 days a week. Your Gift Card number is required for all inquiries.

Yes! Laureldale's offers gift wrap and personalized gift messaging

Gift Wrap

For registered customers and guests: On the Checkout page, within the Shipping Options you will see Gift Options. Click "This order contains a gift" and choose Laureldale's Gift Wrap ($5.00 per order)

Non-registry gifts will arrive in our signature black and white box, tied with an elastic ribbon.

Gifts from The Registry at Laureldale's will be wrapped in white croc-embossed paper with a champagne grosgrain ribbon.

Each item (excluding sets) will arrive in its own box.

Note: Some larger items and items shipped directly from the vendor cannot be placed in gift boxes. These items will not allow gift wrap as an option.

Personalized Gift Messages

Whether you choose to include gift wrap or not, you always have the option to add a personalized gift message for no additional charge!

For registered customers and guests: On the Checkout page, within the Shipping Options you will see Gift Options. Click "This order contains a gift" and choose Include Gift Message and type in your personal message (which will be printed on a card and sent with your gift)

You are also able to choose Include Gift Reciept with omitted prices as a gift option as well

Note: Please use discretion when creating your personalized message. Laureldale's is not responsible for inappropriate language or materials.

For help with your order or questions regarding it, call +1-855-5-LAUREL(+1-855-552-8735) or email us at support@laureldales.com.

• • Chat

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Corporate Office
Laureldale’s Inquiries
2 Embarcadero CTR,Floor 8
San Francisco, CA 94111.