Order change timeframe
In order to get your orders to you as quickly as possible, we have a limited window to change or cancel orders.
- • Online shipped orders: 30 minutes to change or cancel your order
- • Same-Day Delivery: 15 minutes to change or cancel your order
Changing your order
After your order has been submitted, you have 30 minutes to change certain information:
- • Shipping information such as name, address, or phone number
- • Item color or size
- • Adding or removing items
The following information cannot be changed once an order has been placed:
- • Payment method
- • Billing Information such as name, address, or phone number
To request changes to your order, you must contact Customer Service. Your method of payment may need to be re-authorized if changes are made to your order, so please have it available
Canceling an order online
Whether you're signed in using your Laureldale’s account or you checked out as a guest, you have 30 minutes to cancel your order online from the time it was submitted.
If you're signed in using your Laureldale's account:- • Select the Order Details link of the order you wish to cancel
- • Select the Cancel Order link on the Order Details page
- • Once the cancel confirmation appears, select Yes to confirm that you are canceling the order
- • You'll receive an email confirmation that your order has been canceled
- • Visit Laureldale's Purchase History to utilize the lookup feature using your order
- • Select the Cancel Order link on the Order Details page
- • Once the cancel confirmation appears, select Yes to confirm that you are canceling the order
- • You'll receive an email confirmation that your order has been canceled
Inability to cancel an order
If you’re unable to cancel your order, you can:- • Contact the carrier (UPS or USPS) once it ships and ask if your order can be returned to us (there is no guarantee that it can be rerouted)
- • Refuse the package at the time of delivery to have your order returned to us and we’ll process a refund within 10 days of receipt
- • Return your purchase by mail –for more info on returns, here’s our Return Policy.